Frequently Asked Questions

Q: Is the item brand new?

A: Yes, please rest assured that all products we sell are brand new, original, and 100% genuine.

 

Q: Will I receive a tracking number for my order?

A: Yes, a tracking number will be provided as soon as the order is shipped.

 

Q: Is pick-up available?

A: Pick-up is not available as we only operate a warehouse and do not have the resources to maintain physical store premises. This allows us to offer you the best value for money.

 

Q:  Can I buy from you if I live outside Australia / New Zealand?

A: Currently, we only ship products to Australia and New Zealand. If you have any special requests, please feel free to contact our customer service.

 

Q: Do you accept payment by Instalments?

A:  No, we only accept full payment.

 

Q: How can I contact you if there is more question?

A: Please contact us, and we will usually respond within 48 hours on regular business days.